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Our efforts are aimed at building the Egyptian workforce to the best of our ability to better help the national economy and aid in setting higher standards for the vocational sector. We stand with talents and against incompetencies. We support and guide while building skills. We provide opportunities and fight inequality.
Our Framework
We think global & act local! We don’t just offer qualifications; we empower the Egyptian workers and prepare them for the advanced needs of the global work market, through education and training.
That is why we launched our Credit Qualifications Framework (CQF), benchmarked on the international frameworks and taking into consideration all required customizations to bridge the gap, and to make sure that our learning experience offers our learners a world class chair.
Our framework is a result of extensive assessments across different industries, sizable operation trials, evaluating and monitoring both technical & behavioral levels to stand on the most important gap skills and effectively integrate them into one solid framework, serving Egyptian workers the best way possible.
Our Qualifications
Our Electrical Installations programs allow learners to develop full occupational competence to become proficient Helpers, Assistants or Technicians within their field. These qualifications are built upon the industry needs, and therefore ensure that learners will gain the necessary knowledge and skills to occupy professional roles. These qualifications cover a wide array of topics, including maintenance, installation, reading electrical drawings and the requirements for repair and maintenance.
After completing the Electrical Installations programs, learners will be able to:
- Determine and apply relevant health and safety standards such as electrical shocks, fires, burns, and use of personal protective equipment (PPE).
- Understand and apply principles of mathematics.
- Identify and use relevant tools, materials and equipment and their usage including measuring devices.
- Read and design from simple levels to advanced levels electrical drawings.
- Build & install simple to advanced electric circuits.
- Use electrical measuring & testing devices.
- Install and connect household electrical fittings.
- Install, connect and maintain; Central telephone systems, Fire alarms, Automatic lighting control circuits, CCTV systems, Intercom systems, Complete lighting circuits.
Electrical Fundamentals Program:
Guided Learning Hours (GLH) : 77
Guided Learning Hours (GLH) : 77
Training days: 11
Assessment days: 1
Grade 1 – Intermediate Electrical Installation Program:
Guided Learning Hours (GLH) : 91
Training days: 13
Assessment days: 1
Grade 2 – Intermediate Electrical Installation Program:
Guided Learning Hours (GLH) : 175
Training days: 25
Assessment days: 1
Centers: VTC
Our qualifications in Plumbing provide learners with all needed knowledge and practical skills to take on plumbing roles through professionally offering top quality plumbing services. Learners who complete these programs eventually become Helpers, Assistants or Technicians depending on the relevant levels. These qualifications cover a wide range of topics, including knowledge and use of plumbing pipes and fixtures, plumbing tools and drawings, as well as an understanding of drainage and water distribution systems.
After completing Plumbing programs, learners will be able to:
- Determine and apply relevant health and safety standards such as first aid, electrical dangers, fires and heights.
- Identify, select and use relevant tools, materials and equipment and their usage including measuring devices.
- Carry out from basics to advanced maintenance tasks.
- Read symbols, codes & terminologies on drawings.
- Calculate material quantities to accomplish relevant tasks.
- Prepare water pipes.
- Assemble pipes and accessories for water, supply and drainage networks.
- Identify potential installation errors.
- Prepare water pipes and levels.
- Install sanitary devices and accessories.
- Assemble and install external supply and drainage lines.
- Build inspection rooms.
- Install and connect tanks.
- Install water pumps.
- Assemble and install air conditioning dispensing pipes.
- Install advanced sanitary devices and conduct maintenance.
Plumbing Fundamentals Program:
Guided Learning Hours (GLH) : 91
Training days: 13
Assessment days: 1
Grade 1 – Intermediate Plumbing Program:
Guided Learning Hours (GLH) : 126
Training days: 18
Assessment days: 1
Grade 2 – Intermediate Plumbing Program:
Guided Learning Hours (GLH) : 161
Training days: 23
Assessment days: 1
Centers: VTC
Our qualifications in Refrigeration & Air Conditioning (AC) provide learners with all needed knowledge and practical skills to occupy jobs ranging from Assistants to Technicians. These qualifications cover a wide range of principles of industrial refrigeration and air conditioning such as; Service, adjustment, as well as troubleshooting procedures.
This profession offers flexibility whereas learners can choose Refrigeration & AC as individual or combined programs.
After the completion of Refrigeration & AC programs, learners will be able to:
- Determine and apply relevant health and safety standards such as first aid methods, electrical dangers, fires and heights.
- Understand characteristics and usage of Refrigeration & AC tools & materials.
- Select and use Refrigeration & AC tools & materials.
- Identify and use electrical and mechanical measuring devices.
- Use Welding pipes.
- Determine Electrical drawings for coils.
- Connect ACs and Refrigerators.
- Understand and identify different types of AC (window and split) and Refrigeration (defrost and no frost)
- Evacuate and recharge AC (window and split).
- Determine Thermal insulation (Refrigeration & AC).
- Carry out periodic maintenance on different AC types.
- Evacuate and recharge ACs (concealed, Free Stand, Ceiling, Cassette, Inverter) and Refrigerators
- Apply Venting Test.
- Detect faults and conduct AC maintenance (concealed, Free Stand, Ceiling, Cassette, Inverter) and Refrigeration
Refrigeration & Air Conditioning Fundamentals Program:
Guided Learning Hours (GLH) : 98
Training days: 14
Assessment days: 1
Grade 1 – Intermediate Air Conditioning Program:
Guided Learning Hours (GLH) : 91
Training days: 13
Assessment days: 1
Grade 2 – Intermediate Air Conditioning Program:
Guided Learning Hours (GLH) : 126
Training days: 18
Assessment days: 1
Grade 1 – Intermediate Refrigeration Program:
Guided Learning Hours (GLH) : 119
Training days: 17
Assessment days: 1
Grade 1 – Intermediate Refrigeration & Air Conditioning Program:
Guided Learning Hours (GLH) : 168
Training days: 24
Assessment days: 1
Satellite dish programs are designed to develop skills and competencies necessary to meet the demands of the systems installation industry. Our qualifications in Satellite Dish provide learners with all needed knowledge and practical skills to occupy jobs ranging from Assistants to Technicians. These qualifications cover a wide range of principles of satellite, wires, receivers, installation, fault finding, and all essential techniques needed for the job.
Prior to taking on this learning journey, learners must complete the Fundamentals level of our Electrical Installations program.
After completing the Refrigeration & AC programs, learners will be able to:
- Define different types of satellites as well as their advantages and disadvantages.
- State the different components of a satellite dish.
- Understand concepts of installations.
- Understand and install using different types of wires.
- Understand and disassemble different types of receivers.
- Install and maintain satellite dish and central satellite dish.
- Understand and use principles of electronics.
- Understand and repair potential malfunctions.
Grade 1 – Intermediate Satellite Dish Program:
Guided Learning Hours (GLH) : 138
Training days: 23
Assessment days: 1
Grade 2 – Intermediate Satellite Dish Program:
Guided Learning Hours (GLH) : 141
Training days: 23
Assessment days: 1
Centers: Noqoush
Our programs enable learners to develop the necessary knowledge and skills to occupy important roles in the Construction industry. Our qualifications are aimed at people wishing to learn crucial skills in Painting and Decorating, to progress on to becoming skilled Helpers to Craftsmen. Learners are professionally trained to understand brickwork, painting, cladding and gypsum partitions, suspended ceilings, manufactured floors (HDF), rugs, glass segments and wallpaper.
After completing Painting & Decorating programs, learners will be able to:
- Determine and apply relevant health and safety standards, such as first aid, proper methods to deal with glass, etc.
- Introduce the industry’s rules, regulations and define the different roles available.
- Identify and apply the principles of brickwork and paintwork, including the use of tools, equipment, and materials.
- Understand and apply the principles of painting, including the preparation of walls for paintwork and colors.
- Identify and carry out several types of paintwork, such as spray paint or painting of external surfaces.
- Understand and carry out principles of installing cornices and prefabricated decorations.
- Identify and accomplish cladding and gypsum partitions.
- Define principles and install suspended ceilings and gypsum boards and tiles.
- Understand and install wood doors and windows.
- Understand characteristics of HDF floors and moquette, and how to install them.
- Define the basics of routine maintenance.
- Identify and install glass partitions.
- Understand and install wallpaper, including using the relevant tools, materials, and equipment.
Our programs enable learners to develop the necessary knowledge and skills to occupy important roles in the construction industry from the role of Helper to proficient Technician. Therefore, learners are professionally trained to understand different carpentry tools, materials, and building methods as well as learning how to set foundations, manufacturing doors, windows, and more.
After completing the Carpentry Programs learners will be able to;
- Determine and apply relevant health and safety standards such as first aid methods, and cutting woods.
- Introduce the industry’s rules, regulations and define the different roles available.
- Understand basics and differentiate between wood types, their characteristics and their different cutting methods.
- Identify and use materials, tools and equipment used in carpentry.
- Understand and apply basics of windows and doors installations including aluminums.
- Design and install kitchens and cupboards.
- Understand and carry out installations of HDF floors.
- Understand and install parquet floors
- Understand principles of manufacturing of wooden and aluminum doors and windows.
- Assemble and maintain ready-made units, by utilizing the relevant manuals and drawings.
- Understand the basics of pneumatic machines and their usage.
- Understand the basics of Computer Numerical Control (CNC) machines and their usage.
Construction & Facility Management
Fashion & Design
Our top-quality programs in tailoring will give learners the know how required to enter into the field of Fashion & Design and get prepared to start a remarkable career from Helpers to Casual Wear Tailors. Through our tailoring programs, learners will be confident enough to select the proper fabrics, prepare and stitch everything together to produce a high-quality product. Learners will explore a wide range of knowledge and skills such as pattern making, sewing, tools and techniques. Qualification in this profession come in two forms: specialized awards and long-term general certificates/diplomas.
After completing the Tailoring programs, learners will be able to:
- Determine and apply relevant health and safety standards.
- Identify the history of Tailoring techniques and the current trends in the market.
- Understand and use basics of sewing and overlock machines.
- Understand the characteristics of different fabrics and how to use them.
- Use scissors to cut patterns and fabrics.
- Use sewing and overlock machines on different fabrics.
- Draw and implement patterns for casual blouses, skirts and pants.
- Draw new patterns & sew one of these specialized garments: skirts, dresses, jackets abayas.
Tailoring Fundamentals Program:
Guided Learning Hours (GLH) : 54
Training days: 9
Assessment days: 1
Grade 1 – Intermediate Tailoring Program:
Guided Learning Hours (GLH) : 206
Training days: 35
Assessment days: 2
Grade 1 – Basic Skirts Program:
Guided Learning Hours (GLH) : 48
Training days: 8
Assessment days: 1
Grade 1 – Basic Dress Program:
Guided Learning Hours (GLH) : 60
Training days: 10
Assessment days: 1
Grade 1 – Basic Abaya Program:
Guided Learning Hours (GLH) : 90
Training days: 15
Assessment days: 2
Grade 2 – Basic Jacket Program:
Guided Learning Hours (GLH) : 78
Training days: 13
Assessment days: 2
Grade 2 – Intermediate Tailoring Program:
Guided Learning Hours (GLH) : 141
Training days: 24
Assessment days: 2
Grade 2 – Advanced Tailoring Program:
Guided Learning Hours (GLH) : 93
Training days: 16
Assessment days: 2
Centers: Noqoush
Our culinary programs open the door for learners to start enriching their passion for food service industry. Our qualifications will help our learners start their career in cooking from the role of a Steward to becoming a Station Chef. Culinary programs prepare our learners to take on roles in variety of institutions such as restaurants, hotels and other food industries. Our learner will gain a high standard of cookery skills and have the option to learn other workplace essentials like health and safety in a kitchen. Our learners will master culinary fundamentals, ingredients, food preparation and all of the other skills required to enter the culinary industry.
After completing the culinary programs, learners will be able to:
- Determine and apply relevant health, safety and hygiene standards in the kitchen.
- Identify and use all culinary tools & equipment.
- Understand and apply basic and advanced cutting techniques, such as rondelles, small/medium/large dice, julienne, fine julienne, diagonal, oblique and more.
- Understand the history of the Culinary Industry, and the different roles and responsibilities of kitchen staff.
- Understand and apply different methods of preservation & storage.
- Prepare recipe ingredients.
- Understand and apply all cooking methods -Dry, Moist and Combined- such as boiling, blanching, simmering, steaming, frying, stewing, etc.
- Understand the chemical and physical reactions that occur while cooking.
- Understand and apply different types of soups.
- Understand and apply stocks and different sauces.
- Understand and apply broths.
- Understand and apply different types of salads and dressings.
- Plan for and calculate dishes cost.
- Understand nutritional facts for all types of food.
- Understand and implement different techniques for plate presentation.
Culinary Skills Fundamentals Program:
Guided Learning Hours (GLH) : 111
Training days: 19
Assessment days: 1
Grade 1 – Intermediate Culinary Skills Program:
Guided Learning Hours (GLH) : 180
Training days: 30
Assessment days: 1
Grade 2 – Intermediate Culinary Skills Program:
Guided Learning Hours (GLH) : 282
Training days: 47
Assessment days: 1
Since the main guest demand is a clean, tidy and pleasing service, we offer housekeeping programs for wannabe professional housekeepers to maintain the overall cleanliness of the entire hotel at all times in a professional manner. Additionally, our Housekeeping program, will give learners an unparalleled learning experience that provides a detailed understanding to perform cleanliness duties most efficiently and effectively. The program will enable learners to become a Professional Room Care Attendant.
After completing the housekeeping programs, learners will be able to:
- Determine and apply relevant health and safety standards such as personal protective equipment (PPE) and the correct methods for carrying heavy items.
- Understand the field of tourism and housekeeping more specifically including the different roles and responsibilities in a hotel.
- Understand possible workplace risks, emergencies, first aid basics and electrical hazards.
- Understand and apply the general rules of etiquette.
- Understand the principles of Guest-Relations including guest needs and rights.
- Manage a Housekeeping schedule for daily work.
- Understand the Guest Room Service.
- Determine and apply different methods of cleaning carpets and floor materials.
- Prepare for, clean and sanitize guest rooms, balconies and bathrooms.
- Understand and apply the turndown and complementary services.
- Clean lobby, executive offices, kitchens, stairs, corridors, public bathrooms and elevators.
- Clean and wash carpets, upholstery, chandeliers, glass facades and curtains.
Grade 1 – Intermediate Housekeeping Service Skills Program:
Guided Learning Hours (GLH) : 210
Training days: 35
Assessment days: 2
Centers: HTC
Since the reception is the most significant area, where guest relations are created, our program will help learners build a positive experience for the guest. Our front office programs will prepare learners to effectively work in a hotel as Telephone Operator and Concierge to Guest Service Agent. Learners will be equipped with all the necessary practical skills and the knowledge required to become a qualified Front Office staff, by dealing with guest scenarios while maintaining a professional attitude.
Our qualifications cover all Front Office skills, ranging from handling guest arrivals and departure to promoting products and services to guests and handling their complaints.
After completing the Front Office programs, learners will be able to:
- Determine and apply relevant health, safety and hygiene standards such as work place hazards and risks.
- Gain knowledge regarding different products available and use them depending on guest requests.
- Understand the hospitality and tourism industry, especially the hotels sector.
- Gain knowledge of different guest types and needs.
- Implement successful strategies for dealing politely and professionally with guests and handling their complaints.
- Promote different products and services to guests using effective up-selling and cross-selling techniques.
- Provide guests with arrival and departure services and handling their luggage.
- Manage telephone operations with clarity and accuracy.
- Arrange travel, accommodations arrangements (check-in and check-out) and handle reservations.
- Handle cash and guest accounts.
Grade 1 – Intermediate Front Office Program:
Guided Learning Hours (GLH) : 108
Training days: 18
Assessment days: 1
Grade 2 – Intermediate Front Office Program:
Guided Learning Hours (GLH) : 108
Training days: 18
Assessment days: 1
Centers: HTC
Our Food & Beverage programs are created for anyone who works in or wants to work in Front of House, be it a restaurant or any other food and beverage venue, to deliver a great dining experience. As learners will gain essential skills in areas ranging from health and safety measures, to handling payments and serving beverages. Learners graduating from Food & Beverage programs can go on to become Busboys or Waiters for higher levels.
After completing the Food& Beverage programs, learners will be able to:
- Determine and apply relevant health and safety standards such as personal protective equipment (PPE).
- Understand and apply personal hygiene and grooming standards.
- Understand possible workplace risks, emergencies, first aid basics and fire hazards.
- Understand the field of hospitality and catering including the different roles and responsibilities in a hotel or a restaurant.
- Explain and apply the opening & closing procedures.
- Maintain cleaning & setting up side stations and tables.
- Maintain positive and professional communication at workplace.
- Demonstrate Food knowledge such as food safety, ingredients and potential allergies.
- Demonstrate menu knowledge and provide relevant information to guests.
- Understand and apply guest relations and etiquette in person or on the telephone.
- Understand selling strategies and service styles.
- Determine and apply the sequence of service.
- Determine and apply beverage and bar service.
- Set a table or function service (counter, carvery and buffet).
- Handle payments with different payment methods.
- Prepare and serve hot and cold beverages.
Food & Beverage Service Skills Fundamentals:
Guided Learning Hours (GLH) : 120
Training days: 20
Assessment days: 1
Grade 1 – Intermediate Food & Beverage Service Skills Program:
Guided Learning Hours (GLH) : 222
Training days: 37
Assessment days: 1
Centers: HTC
Our dry-cleaning qualifications will help those who wish to grow and learn the right skills and techniques to work safely and effectively and provide a high-quality service. As laundry works with a huge variety of departments, and involves chemicals, machines, and coordination. Our program in dry clean will qualify learners with all required knowledge and skills to imply professional laundry processes and dry-cleaning operations with high quality and efficiency. The programs will enable learners to take on the roles of Dry Clean Receptionist, Steam Presser Technician, or Dry Clean Specialist according to the relevant level.
After completing the Dry Clean programs, learners will be able to:
- Determine and apply relevant health and safety standards.
- Understand and deal with chemical materials.
- Understand characteristics of different fabrics and their correct cleaning methods.
- Receive and sort clothes according to material and required service.
- Clean all types of garments (Pants, Chemise, Blouses, etc..)
- Ensure proper cleaning of clothing and stain removal.
- Understand and adjust equipment or machines, to make sure that the proper chemicals is used when washing.
- Adjust the proper iron heat according to the material.
- Understand and manage steam ironing.
- Clean and maintain laundry and dry-cleaning machines.
- Operate dry cleaning machines, washers, and dryers.
- Clean rugs and carpets using disc machine.
Laundry Reception Fundamentals Program:
Guided Learning Hours (GLH) : 44
Training days: –
Assessment days: 1
Grade 2 – Intermediate Steam Presser Program:
Guided Learning Hours (GLH) : 92
Training days: –
Assessment days: 1
Grade 2 – Intermediate Dry Clean Program:
Guided Learning Hours (GLH) : 92
Training days: –
Assessment days: 1
Centers: Noqoush
Hospitality
Beauty & wellness
Our qualifications in hairdressing cover a range of knowledge and skills at various levels, offering learners the opportunity to develop a high standard professional competence recognized by industry experts. This qualification enable learners to develop their careers as professional and certified hairdressers, from Assistants to Stylists.
The Hairdressing qualifications incorporate basic to advanced level skills to help learners start or boost their career in this field. They are designed to give the learner a wide range of knowledge and skills starting with hair science and salon Health and Safety moving to the latest hair trends and updated tools of cutting, styling, chemical straightening, permanent waving and plaiting.
After completing the Hairdressing programs, learners will be able to:
- Determine and apply relevant health and safety standards.
- Understand hair science from the life cycle of hair to the causes of hair loss and their treatment methods.
- Understand and apply basic salon reception duties such as assisting in the salon procedures and the available services and products.
- Gain a comprehensive understanding of professional hairstyling techniques.
- Apply different updated hairstyles and cuts that complement your clients face shape and bone structure.
- Understand and determine the full sequence and techniques for effectively washing and blow-drying.
- Determine different coloring and lightning techniques for different hair types.
- Prepare, attach and remove hair extensions.
Grade 1 – Intermediate Hair Dressing Program:
Guided Learning Hours (GLH) : 122
Training days: –
Assessment days: 1
Grade 2 – Intermediate Hair Dressing Program:
Guided Learning Hours (GLH) : 243
Training days: –
Assessment days: 1
Grade 3 – Intermediate Hair Dressing Program:
Guided Learning Hours (GLH) : 202
Training days: –
Assessment days: 1
Grade 2 – Intermediate Hair Styling Program:
Guided Learning Hours (GLH) : 164
Training days: –
Assessment days: 1
Grade 2 – Basic Hair Cutting Program:
Guided Learning Hours (GLH) : 39
Training days: –
Assessment days: 1
Grade 2 – Advanced Hair Art Program:
Guided Learning Hours (GLH) : 390
Training days: –
Assessment days: 1
Grade 3 – Intermediate Hair Coloring Program:
Guided Learning Hours (GLH) : 141
Training days: –
Assessment days: 1
Centers: Z Academy
Our Nail Art qualifications aim to prepare learners for a career in the Beauty industry, by providing them with considerable knowledge and skills at various levels. By participating in these programs, learners have the opportunity to excel their skills to a higher standard, recognized by industry experts and become Nail Artist or Professional Nail Artist. These qualifications are suitable for learners with previous experience in the field or those who wish to grow further and achieve more in their career path.
The Nail Art qualifications incorporate intermediate level skills ranging from an introduction to the world of nail art to health & safety considerations, the latest trends in the field and nail science.
After completing the Nails programs, learners will be able to:
- Understand and apply health & safety measures including cleaning, sanitizing and principles of personal hygiene.
- Gain a comprehensive understanding of the Nail industry, starting from the history of the field to the different specializations available.
- Learn about the latest trends in the field, including the latest colors and nail shapes.
- Learn about and use all the tools, equipment, and materials.
- Learn how to apply the main and complementary services that can be offered to customers, such as pedicure, manicure, paraffin and more.
Grade 2 – Intermediate Nail Treatments Program:
Guided Learning Hours (GLH) : 128
Training days: –
Assessment days: 1
Grade 3 – Intermediate Nail Treatments Program:
Guided Learning Hours (GLH) : 128
Training days: –
Assessment days: 1
Centers: Z Academy
Our professional qualifications in Home Appliances will help learners develop their careers as proficient Technicians, and supporting their progression within the industry. Our program covers a range of knowledge and skills needed to maintain and fix small home appliances, such as, Fans, Mixers, Irons, Ventilation Hoods, Water Heaters, Vacuums, and Kettles. Furthermore, learners will get to know how such home appliances work, their frequent problems and the right way to repair them.
Prior to taking on this learning journey, learners must complete the Fundamentals level of our Electrical Installations program.
After completing the home appliance programs, learners will be able to:
- Determine and apply relevant health and safety standards such as first aid, dealing with heights and hazardous materials.
- Understand the basic components of small home appliances and their characteristics.
- Understand and use relevant tools for appliance maintenance.
- Read from simple level to higher level electrical circuits drawings (signs and relevant terms).
- Understand and apply basics of electrical installations.
- Apply maintenance from disassembling the appliance, diagnosing the problem, fixing and repairing it to assembling it again.
Grade 2 – Intermediate Small Home Appliances Program:
Guided Learning Hours (GLH) : 140
Training days: 20
Assessment days: 2
Centers: VTC
Our professional qualifications in Washers & Dryers installations and services help learners develop their careers as qualified Assistants and Technicians. Washers & Dryers programs equip learners with the knowledge and skills needed to understand, operate and maintain different types of Washers & Dryers. During our program, learners will get to know how machines work, their frequent problems and the right way to repair and fix them.
After completing Washers & Dryers programs, learners will be able to:
- Determine and apply relevant health and safety standards such as the dangers of electricity near water, first aid and potential hazards related to placement of washers & dryers.
- Understand and apply basics of electrical installations
- Understand different electrical components of washing machines.
- Understand and install washing machines.
- Determine the machine supply and the drainage connections.
- Operate and classify different types of washers and dryers.
- Examine the Electrical and mechanical circuits of washing machines.
- Maintain and understand the malfunction washing machines and dryers.
- Understand and determine damage by utilizing test mode method.
Grade 1 – Intermediate Washers & Dryer Program:
Guided Learning Hours (GLH) : 133
Training days: 19
Assessment days: 1
Grade 2 – Intermediate Washers & Dryer Program:
Guided Learning Hours (GLH) : 126
Training days: 18
Assessment days: 1
Centers: VTC
Our Ovens & Stoves programs will allow learners to develop the required knowledge and skills for employment and career progression from qualified Assistants to Technicians. Learners are guided step-by-step to professionally install and maintain different types of Ovens & Stoves. During our program, learners will get to know how to perform maintenance, what their frequent problems are and the method to efficiently repair them.
Prior to taking on this learning journey, learners must complete the Fundamentals level of our Electrical Installations program.
After completing Ovens & Stoves programs, learners will be able to:
- Determine and apply relevant health and safety standards such as ensuring safety for individuals and machines, required ventilation for proper installment and personal protective equipment.
- Understand basics of electrical measurements.
- Understand and use relevant tools, equipment and materials for installments.
- Determine the components of hoods, ovens, stoves and free stand cooker.
Grade 1 – Intermediate Oven & Stoves Program:
Guided Learning Hours (GLH) : 150
Training days: 25
Assessment days: 1
Grade 2 – Intermediate Oven & Stoves Program:
Guided Learning Hours (GLH) : 138
Training days: 23
Assessment days: 1
Equipment & Appliances
Education
Our Training of Trainers (TOT) program aims to teach learners all the required knowledge, skills and techniques to become highly qualified Master Trainers. The program includes the essential skills required for learners to effectively train and develop others. This program guarantees that there is a reliable pool of competent Master Trainers, who can train, oversee and develop effective training programs and assessment plans. It will qualify learners to effectively present information, lead and prepare a training session and carry out assessments in a vocational setting.
After completing the Training of Trainers program, learners will be able to:
- Understand the skills required to become a qualified Master Trainer, from maintain a positive attitude to communicating in a clear and respectful manner.
- Understand and design a comprehensive and effective learning and training sessions.
- Deliver an effective learning and training session.
- Understand the principles of successful assessment.
- Create an assessment plan and carry out an assessment.
- Design and carry out a lesson plan.
Grade 3 – Basic Master Training Program
Our Supply Chain & Logistics Operations program will provide learners with qualifications that have been designed to reflect the current needs of the industry. This program’s qualifications are suitable for learners who want to take on a career path in the Retail industry, whether as Helpers or fully qualified Technicians. We provide our learners with the skills and knowledge that will enable them to occupy significant roles in the field. The program covers a wide range of topics, such as mail and package distribution, warehousing, and storage, import and export, driving goods, traffic office and transport departments.
After completing the Supply Chain & Logistics programs, learners will be able to:
- Introduce the industry’s rules, regulations and define the different roles available.
- Determine and apply relevant health and safety standards such as first aid methods, fires and all regulations related to warehouse health and safety.
- Understand the rules, regulations and processes related to the selection of goods
- Understand practices related to ensuring monetary and product protection in the workplace.
- Understand and apply basic accounting methods (revenue, expenses, creditor, debtor, etc.)
- Understand the Supply Chain and its’ different stages.
- Understand the different roles included in the Supply Chain hierarchy.
- Define the components of the warehousing department, and its’ relation to the other department within the organization.
- Identify and apply the correct methods to receive, store, transport, and deal with goods.
- Define the potential dangers related to handling and transporting goods (inbound and outbound).
- Understand and use codes to store goods.
- Use the correct techniques to choose goods, depending on their weight and type.
- Understand and apply packaging techniques included in logistical operations.
- Understand and apply storage techniques to ensure stock levels correspond to market demand.
Centers: B Tech
Our programs enable learners to develop the necessary knowledge and skills to occupy important roles in the Retail industry. The Marketing &Visual Merchandising programs will allow learners to develop knowledge and practice skills required for employment and career progression in the Retail industry, from occupying the roles of Helpers to proficient Technicians. Learners are professionally trained to gain knowledge and skills to manage in-store displays, shelve goods, manage point-of-sale displays and style mannequins. Our programs enable learners to develop the necessary knowledge and skills to occupy important roles in the Retail industry.
After completing Marketing& Visual Merchandising programs, learners will be able to:
- Introduce the industry’s rules, regulations and define the different roles available.
- Determine and apply relevant health and safety standards such as first aid methods, fires and burns.
- Understand practices related to ensuring monetary and product protection in the workplace.
- Understand and apply basic accounting methods (revenue, expenses, creditor, debtor, etc.)
- Introduce the different Marketing strategies.
- Understand the importance of Marketing in the Retail industry.
- Identify the main Marketing concepts, such as the Segmentation, Targeting, Positioning (STP) or the 4Ps.
- Understand the importance of customer identification and market segmentation as factors that motivate customers to buy.
- Recognize the relation between the Sales & Marketing departments.
- Recognize the importance of identifying customer needs for the marketing process.
- Recognizing the role of visual merchandising methods in the field of marketing.
- Understand the concept of visual merchandising, its’ different purposes, methods and impact on customers.
- Plan and implement product display in store windows, and storefronts.
- Define the principles of color theory and design elements in retail store fronts.
- Understand the basic principles of digital marketing.
- Understand and conduct basic market studies.
Centers: B Tech
Our Sales and Customer Service programs will help learners develop their sales skills and deliver excellent customer service. We offer learners the essential knowledge and skills that will enable them to become successful Salespersons or Customer Service Representatives. to build customer satisfaction and meet customer requirements efficiently. Through our programs, learners will be able to build their skills to meet customer expectations, ensure customer satisfaction, meet their requirements, handle difficult customers and situations and deal with different types of barriers.
After completing the Sales and Customer Service programs, learners will be able to:
- Introduce the industry’s rules, regulations and define the different roles available, and specifically to the Sales & Customer Service specialization.
- Determine and apply relevant health and safety standards such as first aid methods, fires and burns.
- Understand practices related to ensuring monetary and product protection in the workplace.
- Understand and apply basic accounting methods (revenue, expenses, creditor, debtor, etc.)
- Understand and apply the necessary qualities to become a Customer Service employee.
- Understand the importance of Customer Service and the organization’s reputation.
- Identify the aspects that reflect positively on the organization and its’ employees.
- Understand how to adapt Customer Service to respond to customer needs.
- Identify and deal with different customer types.
- Define and utilize effective communication methods to interact with customers, verbally and non-verbally.
- Understand and apply methods to respond effectively to customer requests and needs.
- Handle and solve customer issues and complaints.
- Understand the main sales methods and principles.
- Identify how to use product information to promote sales.
- Complete effectively a face-to-face sales deal.
- Plan and carry out sales calls to customers effectively (inbound and outbound).
- Understand and deal with payments and points-of-sale (POS).
- Apply cross-selling and upselling techniques.
Centers: B Tech
Retail
Automotive
Our program enables learners to develop the necessary knowledge and skills to occupy important roles in the Automotive industry. The programs allow learners to prove that they have the skills to maintain and repair vehicle components. The Automotive qualification aims to give learners knowledge and practice skills to maintain safe working conditions, repair and replace vehicle components and understand the operating principles of motor vehicle systems.
After completing the Supply Chain & Logistics programs, learners will be able to:
- Determine and apply relevant health and safety standards, such as the selection, use and storage of personal protective equipment (PPE), use of the correct procedure for placing a vehicle or wiring appliance plugs.
- Sharpen tools using a bench grinder (chisel, screwdriver, drill bits).
- Select, use, clean and maintain workshop equipment (vehicle jacks, axle stands, vehicle hoist, bench grinder, bench drill, hydraulic press, cleansing tank, washing plant, steam-cleaning machines, lubrication equipment, pneumatic equipment).
- Understand and inspect, clean and remove tensions engine cambelt and manifold gaskets.
- Carry out compression tests.
- Identify principles of vehicle fuel systems, remove, and replace mechanical petrol pump and petrol tank and diesel fuel filter element.
- Define principles of ignition systems, remove, and replace ignition distributor, contact breaker points and high-tension leads.
- Understand functions of cooling systems, remove, and replace water pumps, thermostats, and thermal transmitters.
- Conduct pressure tests on a cooling system.
- Check tire condition and inflate tires.
- Understand principles of braking systems, remove, inspect, and replace brake shoes, brake pads, handbrake cables and other braking, steering and suspension systems.
- Identify principles relating to transmission systems, inspect, remove, and replace its components (hub bearings, propeller shafts, clutch assembly, etc.)
- Understand electrical systems and remove, and replace their components (generator, starter motor, etc.)
- Understand the principles of engines and fuel systems, including motor vehicle engines.
